Information under the Austrian E-Commerce Act, general terms and conditions and how your data is handled.
Mag. Martin Bors
Licensed snow sports instructor
Klösterle 41
6754 Klösterle
Austria
info@mountainplayground.at
+43 650 3436744
Business purpose: teaching snow sports as well as guiding and accompanying people in snow sports.
Exempt from VAT under the small business rule (§ 6 (1) no. 27 Austrian VAT Act). No VAT is therefore shown.
Consumers can submit complaints to the EU online dispute resolution platform. You can also send any complaints to the email address above.
The German version of the terms and conditions is legally binding (the contract language is German). What follows is a summary in English of the points that matter most — the full text is in the German T&Cs.
You can book private lessons, freeride and ski touring guiding online or by phone. The booking and the scope of the service are confirmed in writing by Martin Bors (“MB”). All prices are in euros; no VAT is charged.
Unless agreed otherwise in writing, a deposit of 50% is due right after the written booking confirmation and has to reach MB's account within 7 days. The booking is only fixed once the deposit has arrived; if it doesn't arrive in time, the reservation lapses. Within 14 days of the date, a booking whose deposit arrives first takes priority. The rest is paid after the service, in cash or by card.
You can cancel free of charge up to 14 days before the agreed start. After that, MB may keep the deposit (50% of the total). If you cancel because of an accident or illness, the deposit is refunded on presentation of a medical certificate. If you don't show up or stop during an ongoing service, there's no refund. Lift passes are not included.
Whether an outing can go ahead because of weather, snow conditions, avalanche danger or other safety reasons is decided by MB. If the planned outing isn't possible for these reasons, MB offers an equivalent alternative programme at the same price where possible (for example technique training on the piste, avalanche drills or a tour in safer terrain). Once the alternative has taken place, the service counts as delivered. If no alternative is possible either, you can choose between a new date, a voucher for the amount already paid or a refund. If you turn down a reasonable alternative, or cancel because of the weather yourself although MB considers the outing possible, the cancellation terms apply. For lessons on the piste the cancellation terms apply regardless of the weather; if MB has to cancel a lesson for safety reasons (for example because lifts are closed), you can choose between a new date, a voucher and a refund. Ski tours and touring guiding don't depend on the lifts and therefore generally go ahead; MB adapts route and terrain to the conditions. MB only cancels them — with your choice of a new date, a voucher or a refund — if a safe outing isn't possible even in sheltered terrain (for example in the forest), such as in a storm, with no visibility or in an avalanche situation that can't be justified.
Please tell MB honestly about your skills, experience and health before we start. You're responsible for suitable equipment that has been checked and adjusted by a specialist shop, and for following MB's instructions. Wearing a helmet is recommended, and the FIS rules for the slopes apply. If the gear comes from MB, MB takes care of maintained, up-to-date equipment and its setup; in that case give honest details about your height, weight, boot size and level, check fit and function before the first run and report any problems straight away. Lift tickets are not included; rental gear is only included where the offer says so (e.g. telemark, splitboard).
If MB lends you sports or safety equipment, it remains MB's property and has to be returned in the condition you received it. Check it for visible defects before first use. You're liable for damage beyond normal wear as well as for loss or theft, up to the cost of repair or replacement. The gear may not be passed on to anyone else.
Telemark gear can also be rented without booking lessons or guiding. In that case you confirm before handover that you have enough telemark experience and can handle the gear safely; MB may refuse the rental without this confirmation. Handover and return take place in person with MB by appointment, usually at Skibex in Lech, so please request rentals with reasonable notice; a specific handover time can't be guaranteed.
Austrian law applies. The place of performance and jurisdiction is MB's place of business.
Controller under the GDPR
Mag. Martin Bors, Klösterle 41, 6754 Klösterle, Austria
info@mountainplayground.at
This website uses no cookies for analytics or advertising. No tracking services are embedded, no usage profile is created, and there's no contact form that sends data to a server.
When you open the website, the web server processes technically necessary access data (IP address, time, page visited, amount of data transferred, browser type). This is done to provide and secure the website, based on legitimate interest under Art. 6 (1) (f) GDPR.
The fonts are loaded from Google Fonts. Your browser connects to Google's servers and transmits your IP address. The legal basis is the legitimate interest in a consistent presentation under Art. 6 (1) (f) GDPR.
If you use the enquiry form, your entries are not sent to this website but put together into an email locally in your browser, which you send yourself. If you contact me by email, phone or WhatsApp, the data you send is processed to handle your enquiry (Art. 6 (1) (b) GDPR) and kept for as long as needed to handle it or as required by statutory retention periods.
You have the right to access, rectification, erasure, restriction of processing, data portability and objection. Just contact the address above. You also have the right to lodge a complaint with the Austrian Data Protection Authority.
All photos are by Martin Bors or are used with the consent of the people shown and the photographers. Exceptions: the heli-skiing header image (Marcus Ganahl, Unsplash) and the helicopter image on the guiding page (Pexels). They may not be reused without explicit permission.